Frequently Asked Questions

For those who contribute to PastorStays, thank you for your generosity and support for ministers and their families. Stripe will send you a confirmation of your donation. If you need further information, please email randy@pastorstays.com.

To reach our friendly and dedicated PastorStays team, reach out via our contact form. We make it a priority to respond as quickly as possible, often within just a few hours during business hours. If you have any questions or concerns, our team is always available to assist you.

As a 501(c)3 non-profit organization, financial donations or gifts to PastorStays are tax-deductible. Please note that in-kind reservation rates reserved by pastors are not considered tax write-offs by the IRS.

Our platform integrates with Stripe, a third-party payment gateway, to process payments securely. Hosts receives the cleaning payment directly from users through this functionality.

Full Refund: Pastors will receive a full refund if they cancel their reservation within 72 hours of the request being confirmed.
No Refund: There will be no refund if pastor cancels their reservation after 72 hours of the booking request being confirmed. This is to honor our host's generous donation of their home. Exceptions may be considered for extenuating circumstances, subject to review by PastorStays.

PastorStays serves credentialed, evangelical ministers, including bivocational ministers, missionaries, associates, parachurch leaders, district/network leaders, and others. To be eligible for our services, ministers must hold a valid credential through a reputable denomination, district/network, or similar organization.

Credentialed, evangelical ministers pay only pay the cleaning fee, which is determined and set by the host of the property. This fee is paid directly to the host and covers necessary charges such as cleaning fees. This fee must be paid by the minister or their local church in order to secure their accommodations through the platform. We are a 100% donation based organization and do not charge the minister a fee to use the service. However, the minister or their church can always make a donation to help PastorStays provide this ministry.

We understand the financial pressure that can come with ministry. As a result, we want to offer our support to any credentialed, evangelical minister who may be struggling financially. If you are in need of assistance, please do not hesitate to share your story with us by contacting us at hello@pastorstays.com. We are here to help and support you in any way we can.

We currently we offer the ability to integrate your calendar functionality with other platforms. This will allow these calendars to sync on a regular basis and help avoid any conflicting bookings for your property. The PastorStays team is constantly looking for ways to improve the product and we hope to have more integrations soon.

Ministers are expected to report and pay for any damage incurred during their stay. Hosts have 14 days to report unresolved damage issues to PastorStays, providing photos and estimates or invoices for repairs. Submit a request here.

PastorStays is a platform that values communication and connection, and we offer a chat feature to facilitate this. Through our chat feature, hosts and ministers can easily communicate with each other about specific rules of the house, the check-in process, and any other important information that may enhance their stay. In addition to practical matters, our chat feature also allows hosts and ministers to express gratitude and share prayers. This creates a supportive and uplifting environment that encourages guests to feel at home and welcome during their stay.

Hosts can block out any dates that are not available for ministers. Ministers can request specific dates for their stay, but the dates will not be reserved until the host accepts or declines the request. PastorStays will keep ministers informed throughout the booking process and communicate with them accordingly. This system ensures that ministers have a smooth and reliable booking experience, while hosts can manage their availability and bookings effectively.

As part of our platform's requirements, credentialed, evangelical ministers who wish to join are required to provide their minister's license, which we then verify. Once verified, ministers must sign a Pastor Covenant to ensure they adhere to the values and standards we uphold. Additionally, we conduct a review of their website and/or Facebook page to ensure they align with our mission and principles. Once they are listed on the platform, we monitor any issues and maintain the highest level of quality and integrity for our platform's users.